FAQ
shipping
I ship orders twice per week. It can take me up to a week to make the items you ordered, package them and ship them. If you ordered something during a shop update, because of the large amount of orders, it may take up to two weeks for me to ship them.Please contact me if you need your order on a specific date and I will try my best to help you out with it.
refunds
My shop is very very small, meaning that I can not afford refunds for the mistakes of other country's postal services, such as orders being damaged or lost. I only offer refunds if you have chosen the tracked shipping method.
If I have made a mistake with your order, I will be more than happy to refund it or send you another one.
shipping time
The shipping time varies on your country, if you live in a big city, and how long the customs of your country take till they deliver your order to you. However, some estimates are:
Germany: 2 - 5 days
Europe: 1 - 3 weeks
South America, Mexico and Asia: 3 - 6 weeks
Rest or the world: 2 - 4 weeks
I'm not responsible for delays due to customs nor for any custom or import taxes. Please allow up to 20 days as customs sometimes will hold a parcel for longer (the shipping estimates don't include the customs clearance).
Please make sure the shipping address you provided is right! If not, email me/ contact me as soon as possible.
packaging
Every item is safely packaged to prevent any damage. A cardboard backing is added on prints, zines, originals etc, so they won't bend. Prints and original illustrations are put inside clear bags to protect them from the weather or handling.
The envelopes are recyclable, so please recycle!